Belong

Overview

When it comes to getting care, you have a variety of options. Because providers charge different amounts for the same services, choosing the right place can help manage costs. The guide below helps you plan wisely, save money, and choose the most appropriate care for your situation.

Virtual Care | Primary Care | Urgent Care | 24/7 Advice—Kaiser | Crossover | MyAdvocate | Gender-Affirming Health Benefits | Family Planning

Virtual visit Doctor’s office Urgent care clinic Emergency room
Use it for
A common, nonemergency medical issue that can be diagnosed by phone or online A condition that doesn’t need immediate attention and can wait until the next day A condition that needs immediate care but is not life- or limb-threatening A life-threatening or potentially crippling condition that needs immediate attention
Examples
  • Colds and allergies, flu/cough.
  • Ear infections, pink eye.
  • Experiencing stress and would like to connect with an expert for support.
  • Sore throat, fever.
  • Routine exam, screening.
  • Checkup, vaccine, prescription refill.
  • Broken bone, severe sprain, or strain.
  • Cut requiring stitches.
  • Anxiety attack.
  • Sudden weakness, dizziness, or loss of consciousness.
  • Uncontrollable bleeding.
  • Chest pain, difficulty breathing.
Cost
Plan cost: $ Plan cost: $ Plan cost: $$ Plan cost: $$$
Find it

Schedule a virtual care visit through your provider.

UnitedHealthcare Optum Virtual Care for 24/7

Kaiser Permanente Video Visits

Crossover Virtual Care (if enrolled in the UHC CDHP – HSA)

Call your regular doctor or search for an in-network provider on your medical plan carrier’s website.

 

UHC CDHP – HSA members can also use Crossover

 

Search for urgent care clinics near you through your plan provider.

UnitedHealthcare Members

Kaiser Permanente Members

 Call 911, or search online for the nearest hospital.

Virtual Care

When you have a medical need, and you want to connect with someone quickly, a virtual care visit (or telemedicine) visit is likely a good—and convenient—solution. Each Nutanix medical plan gives you access to telemedicine services. Connect with board-certified physicians 24/7, 365 days a year, from the comfort of your own home.

  • UnitedHealthcare provides Optum Virtual Care for 24/7. You can also download the UnitedHealthcare app. Video visits can be requested on demand or scheduled.
  • For employees enrolled in the UHC CDHP – HSA, virtual care can be obtained through Crossover. This includes virtual services for primary care, mental health, and more.
  • Kaiser Permanente provides video visits. You can also connect to video visits through Kaiser’s app.

Primary Care

When your need is not immediate and requires you to see a doctor in person, schedule an appointment with your primary care provider. Keep in mind, using in-network providers saves you and the plan money. When you're in need of in-person care, here’s how to find a doctor in your network.

UnitedHealthcare Members

 

Visit UnitedHealthcare’s website.

UnitedHealthcare CDHP – HSA members can also use Crossover.

Kaiser Permanente Members

 

Visit Kaiser Permanente's website.

Remember

Preventive care is always covered at 100% in-network, so you pay nothing. Types of preventive care differ based on age, gender, and other factors.

Urgent Care

Sometimes immediate care needs arise. For those that are non-life-threatening, head to an urgent care facility. Like primary care, using an in-network urgent care clinic will save you and the plan money. Visit your medical plan provider’s website or app to find a local facility.

UnitedHealthcare Members

 

Visit UnitedHealthcare’s website.

Kaiser Permanente Members

 

Visit Kaiser Permanente’s website.

Elite Alliance—UHC

For patient advocacy support, contact Elite Alliance by calling the number on the back of your UHC medical plan ID card. Advocates are available to guide you to the next-best action for a variety of health care needs, including nurse advocates and behavioral health specialists.

24/7 Advice—Kaiser

There are times when you have a question or would like some guidance. Nurses are available to answer your health questions and help you get the most out of your medical plan—confidentially and at no cost to you.

Additionally, you can get virtual advice/treatment from a Kaiser physician within hours.

Crossover

Crossover offers virtual and near-site concierge healthcare. This is available only to employees and family members age 18 and older who are enrolled in the UnitedHealthcare CDHP – HSA. Crossover is a unique and comprehensive private health center care experience that combines advanced health management services and an exceptional member experience at a low cost.

As a member of Crossover, you get direct access to Crossover’s team of doctors, mental health providers, physical therapists, and care navigators. You get the opportunity to build relationships with your providers, who work closely with you to achieve your health-related goals.

What’s different about Crossover?

  • A focus on creating an ongoing relationship, where board-certified physicians and clinicians all work together.
  • The ability to message a provider anytime, anywhere.
  • You’ll never feel rushed through your appointment—there’s time for meaningful conversations to take advantage of Crossover’s interdisciplinary expertise.
  • Unlimited care, convenience, and flexibility.
  • Care navigation, from start to finish.
  • Transparency with full access to care plans, records, conversations, and health history.

Care comes without the regular appointment scheduling hassles, complicated bills, insurance submissions, and unnecessary paperwork. With services including primary care, mental health, physical therapy, health coaching, and more—all at lower costs—Crossover is designed to provide you health as it should be. Learn more.

Learn more about how to access care and find answers to other frequently asked questions. You can also engage in the Crossover Be Well site for live and on-demand classes, a fitness assessment, or team up with a personal trainer (costs vary by service). Learn more.

Virtual healthcare services are available

Crossover provides virtual services from anywhere including:

  • Mental health—for issues related to anxiety, stress, depression, grief, or substance overuse.
  • Primary care—for sick care, minor injuries, and for managing chronic conditions like diabetes or high blood pressure.
  • Physical therapy—to treat pain in the neck, back, and body; rehabilitation plans for surgeries or injuries; plus safe and personalized strength/stretching plans.
  • Care navigation—to book nearby in-person appointments or tests you may need outside of Crossover, or to manage medical records and prescription orders.

By using Crossover’s virtual healthcare services, you get the advantage of seeing the same primary care doctor, mental health therapist, physical therapist, and health or fitness coach each time you need care. Plus, your Crossover care team will proactively reach out to you. They'll see if you're feeling better, answer questions about your care plan, and help you maintain a healthy lifestyle—a level of care that’s not often available with many other telemedicine providers.

What services are included at the near-site (in-person) clinics?

When you go to a near-site clinic for in-person services with Crossover, you also have access to:

  • Chiropractic care.
  • Acupuncture.
  • Optometry, including glasses and contacts.
  • Health coaching.
  • Prescriptions.
  • Glasses and contacts.

Near-site clinics include locations across the Bay Area (including one located less than five miles from our San Jose office!), as well as Texas, New York, and Washington.

MyAdvocate

MyAdvocate is your personalized support and assistance resource for a range of healthcare questions and needs. Using MyAdvocate’s services is completely confidential and provided at no cost to you.

MyAdvocate’s services include:
  • Help with comparing benefit plans and coverage to choose the right plan for your needs.
  • Understanding and using a tax-advantaged account like a Health Savings Account (HSA) or Flexible Spending Account (FSA).
  • Finding and selecting an in-network doctor, dentist, or facility.
  • Getting referrals, appointments and transportation scheduled.
  • Identifying centers of excellence for complex treatment needs.
  • Researching, navigating, and resolving billing errors or claims issues.
  • Coordinating care such as in-home, assisted living, skilled nursing, and hospice.
  • Navigating the Medicare enrollment process.

To get started, check out the overview, guide, and service comparison. You can also call MyAdvocate at 833-968-1775 or visit their website.

Gender-Affirming Health Benefits

Nutanix strives to support the diverse needs of our employees. We want you and your LGBTQIA+ family members to feel celebrated and supported for exactly who you are. You and your covered dependents have access to gender-affirming care through your medical plan. This support can:

  • Connect you to medical specialists with expertise in gender dysphoria and gender-affirming care.
  • Engage appropriate clinical resources and assist with claims, referrals, and authorizations.
  • Help you understand the prerequisites and coverage for gender-affirmation surgery.
  • Connect you with behavioral providers to help before, during, or after transitioning, along with other care needs.

UnitedHealthcare Members

Our UnitedHealthcare medical plans* provide gender-affirming health benefits that align with the World Professional Association for Transgender Health (WPATH). Covered care includes:

  • Mental health coverage (including online therapy).
  • Hormone therapy (pre- and post-surgery).
  • Breast/chest/genital and non-breast/genital surgery and reconstruction.
  • Voice and communication therapy.
  • Tracheal shave.
  • Rhinoplasty.
  • Facial bone reduction/reconstruction.
  • Laryngoplasty/vocal cord (voice surgery).
  • Abdominoplasty.
  • Liposuction/lipofilling.
  • Permanent or other hair removal.
  • Hair implants/wigs.
  • Implants.
  • Treatment covered for reversal.

* UHC CDHP – HSA and POS plans only

To discuss your specific needs with a transgender member specialist, contact UnitedHealthcare at 844-636-5296.

Kaiser Permanente Members

Whether you're seeking adult or pediatric hormone therapy, mental health services, surgical procedures, or preventive or specialty care, Kaiser physicians, care teams, and facilities are there for members through the gender-affirming process. Kaiser’s dedicated clinicians provide medical, surgical, and mental health care to transgender and nonbinary individuals in ways that work for the individual.

To get started, visit Kaiser’s website and search “Gender-Affirming Care” or explore this guide.

Family Planning

There's no one way to define a family—families and household arrangements are diverse. That’s why Nutanix offers Carrot, a family-forming and reproductive health benefit that provides personalized support on your path to parenthood and more.

Carrot’s platform includes unlimited, free virtual visits with Carrot’s team of family-forming experts, including reproductive endocrinologists, urologists, adoption experts, doulas, midwives, LGBTQIA+ family-forming experts, and mental health professionals.

With Carrot, you get at-home support through Carrot’s telehealth platform and partners, including discounted access to:

  • The Ava bracelet, a clinically-backed ovulation tracking tool that helps people get pregnant faster through timed intercourse.
  • Legacy, a digital fertility clinic that helps Carrot members test, freeze, and improve the quality of their sperm.

For more information on Carrot, visit the Family Planning page or the Carrot website.