Overview

When it comes to getting care, you have a variety of options. It’s important to choose the right place to get care. Facilities charge different amounts for the same services, and choosing the right place to get care for your specific needs helps with overall plan costs. Use the guide below to help you use the plan wisely, save money on any out-of-pocket costs, and choose the most appropriate care for your situation when you or your family member needs care.

Virtual Care | Primary Care | Urgent Care | Nurseline | Prescriptions | Crossover | Carenet—MyAdvocate | Transgender Health Benefits | Family Planning
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Virtual visit Doctor’s office Urgent care clinic Emergency room
Use it for
A common, nonemergency medical issue that can be diagnosed by phone or online A condition that doesn’t need immediate attention and can wait until the next day A condition that needs immediate care but is not life- or limb-threatening A life-threatening or potentially crippling condition that needs immediate attention
Examples
  • Colds and allergies, flu/cough
  • Ear infections, pink eye
  • Experiencing stress and would like to connect with an expert for support
  • Sore throat, fever
  • Routine exam, screening
  • Checkup, vaccine, prescription refill
  • Broken bone, severe sprain or strain
  • Cut requiring stitches
  • Anxiety attack
  • Sudden weakness, dizziness, or loss of consciousness
  • Uncontrollable bleeding
  • Chest pain, difficulty breathing
Cost
Plan cost: $ Plan cost: $ Plan cost: $$ Plan cost: $$$
Find it

Schedule a virtual care visit through your provider: UnitedHealthcare Optum Virtual Care for 24/7

Kaiser Permanente Video Visits

Call your regular doctor or search for an in-network provider on your medical plan carrier’s website.

Search for urgent care clinics near you through your plan provider.

UnitedHealthcare Members

Kaiser Permanente Members

Call 911, or search online for the nearest hospital.

Virtual Care

When you have a medical need, and you want to connect with someone quickly, a virtual care visit (or telemedicine) visit is likely a good—and convenient—solution. Each Nutanix medical plan gives you access to telemedicine services. Connect with board-certified physicians 24/7, 365 days a year, without having to leave the comfort of your own home.

  • UnitedHealthcare provides Optum Virtual Care for 24/7. You can also download the UnitedHealthcare app. Video (with audio) visits can be requested on demand or scheduled.
  • Kaiser Permanente provides Video Visits. You can also connect to Video Visits through Kaiser’s app.

Primary Care

When your issue is not immediate but does require you to see a doctor in person, schedule an appointment with your primary care provider. Keep in mind, using in-network providers saves you and the plan money. When you are in need of in-person care, here’s how to find a doctor in your network.

UnitedHealthcare Members

 

Visit UnitedHealthcare’s website.

UnitedHealthcare HDHP with HSA members can also use Crossover.

Kaiser Permanente Members

 

Urgent Care

Sometimes immediate care needs arise. For those that are non-life-threatening, head to an urgent care facility. Like primary care, using an in-network urgent care clinic will save you and the plan money. Visit your medical plan provider’s website to find a local facility.

UnitedHealthcare Members

 

Kaiser Permanente Members

 

Nurseline

There are times when you have a question or would like some guidance. Nurses are available to answer your health questions and help you get the most out of your medical plan—confidentially and at no cost to you. Your nurse can answer health questions; guide you to the right care for a health problem; coordinate services before, during, and after a hospital stay; or support you while you work toward a health goal.

UnitedHealthcare Members

 

Call the number on your member ID card.

Kaiser Permanente Members

 

Northern California: 866-454-8855

Southern California: 833-574-2273

Prescriptions

The cost of prescription drugs is rising faster than many other healthcare services and supplies. But there are ways for you to save.

  • Ask your doctor about generic medications. Generic medications are generally just as effective as brand-name medications, but they typically cost much less.
  • Use the mail-order feature. If you take maintenance medication to treat a chronic condition—such as an allergy, heart disease, high blood pressure, or diabetes—the convenience and cost savings of the mail-order prescription program will save you time and money.
Why use mail-order?
  • Prescriptions are shipped to you for free—no waiting in line at the pharmacy.
  • You save money with a reduced cost for a three-month supply.
  • You can set up automatic refills.

Generic medications

A generic drug is a prescription drug that has the same active-ingredient formula as a brand-name drug. Generic drugs usually cost less than brand-name drugs. The Food and Drug Administration (FDA) rates these drugs to be as safe and effective as brand-name drugs.

Crossover

Crossover offers virtual and near-site concierge healthcare, available only to employees and family members aged 18 and over who are enrolled in the UnitedHealthcare HDHP with HSA. Crossover is a unique and comprehensive private health center care experience that combines advanced health management services and exceptional member experiences.

As a member of Crossover, you get direct access to Crossover’s team of doctors, mental health providers, physical therapists, and care navigators, building a relationship with your providers, who work closely with you to achieve your health-related goals—check out how it works.

What’s different about Crossover?
  • An ongoing relationship with a connected care team
  • Message with a provider anytime, anywhere—immediate access
  • Meaningful conversations, interdisciplinary expertise
  • Unlimited care/convenience/flexibility
  • Care navigation from start to finish
  • Transparency/full access to care plans, records, conversations, and health history
  • Board-certified physicians, clinicians working together
  • Peace of mind

Care comes without the regular appointment scheduling hassles, complicated bills, insurance submissions, and unnecessary paperwork. There is low-to-no-cost to receive care from Crossover, and most costs are covered by the HDHP plan. Crossover is an in-network facility, so you won’t pay more for top-quality service. Learn more.

Check out additional details about registering, how your adult dependents access care, and Frequently Asked Questions (FAQs) found on the intranet.

Virtual healthcare services are available

Crossover provides virtual services from anywhere with their digital-first, integrated care. Virtual care options include:

  • Mental health—for issues related to anxiety, stress, depression, grief, or substance overuse
  • Primary care—for sick care, minor injuries, and for managing chronic conditions like diabetes or high blood pressure
  • Physical therapy—to treat pain in neck, back, and body, and rehabilitation plans for surgeries or injuries, plus safe and personalized strength/stretching plans
  • Care navigation—to book nearby in-person appointments or tests you may need outside of Crossover, manage medical records and prescription orders

By using Crossover’s virtual healthcare services, you get the advantage of seeing the same primary care doctor, mental health therapist, physical therapist, and health or fitness coach each time you need care. And, your Crossover care team will proactively reach out to you to be sure you are feeling better, answer questions about your care plan, and help maintain a healthy lifestyle—a feature not often available with many other telemedicine providers.

Additional in-person services available at Crossover health center locations:

  • Chiropractic
  • Acupuncture
  • Optometry, and new glasses or contacts
  • Health coaching
  • Prescriptions

Near-site clinics include locations across the Bay Area (including one located less than five miles from our San Jose office!). Check out this virtual tour.

Carenet—MyAdvocate

Carenet—MyAdvocate is your personalized support and assistance resource for a range of healthcare questions and issues. Using Carenet—MyAdvocate’s services is optional, but when you do, your health information and the services provided are completely confidential.

MyAdvocate’s services include:
  • Comparing and selecting benefit plans and coverage
  • Understanding and using a tax-advantaged account like a Health Savings Account (HSA) or Flexible Spending Account (FSA)
  • Reducing your out-of-pocket costs by learning about Medicare enrollment processes
  • Finding and selecting an in-network doctor, dentist or facility
  • Getting referrals, appointments and transportation scheduled
  • Identifying centers of excellence for complex treatment needs
  • Researching, navigating, and resolving billing errors or claims issues
  • Coordinating care such as in-home, assisted living, skilled nursing, and hospice

To get started, check out the overview, guide, and service comparison. You can also call MyAdvocate at 833-968-1775 or visit their website.

Transgender Health Benefits

Nutanix strives to support the diverse needs of our employees. We want you and your family members to feel celebrated and supported for exactly who you are. That’s why our UnitedHealthcare medical plans* provide transgender health benefits that align with the World Professional Association for Transgender Health (WPATH). Covered care includes:

  • Mental health coverage (including online therapy)
  • Hormone therapy (pre- and post-surgery)
  • Breast/chest/genital and non-breast/genital surgery and reconstruction
  • Voice and communication therapy
  • Tracheal shave
  • Rhinoplasty
  • Facial bone reduction/reconstruction
  • Laryngoplasty/vocal cord (voice surgery)
  • Abdominoplasty
  • Liposuction/lipofilling
  • Permanent or other hair removal
  • Hair implants/wigs
  • Implants
  • Treatment covered for reversal

* Except UHC Hawaii PPO Plan

To discuss your specific needs with a transgender member specialist, contact UnitedHealthcare at 844-636-5296 .

Family Planning

There is no one way to define a family—families and household arrangements are diverse. That’s why Nutanix now offers Carrot, a family-forming benefit that provides personalized support on your path to parenthood.

Carrot’s platform includes unlimited, free virtual visits with Carrot’s team of family-forming experts, including reproductive endocrinologists, urologists, adoption experts, doulas, midwives, LGBTQ+ family-forming experts, and mental health professionals.

With Carrot, you get at-home support through Carrot’s telehealth platform and partners, including discounted access to:

  • The Ava bracelet, a clinically backed ovulation tracking tool that helps people get pregnant faster through timed intercourse
  • Legacy, a digital fertility clinic that helps Carrot members test, freeze, and improve the quality of their sperm

For more information on Carrot, visit the Family Planning page or the Carrot website.